Meet Our Team

  • Tyler Zajacz Photo

    Tyler Zajacz

    President & CEO

    Growing up in a small, rural town, my passion for travel began at a young age. After graduating University, the road called and I never looked backed. After 17 years in the travel industry through various companies and successful roles, it was time to embark on a new adventure. Being the owner of a tour operator has always been a dream of mine and Tours of Distinction is my perfect fit. I love travel and am excited to be able to create innovative and wonderful tours with a passionate and professional team. My door is always open. Be in touch.
  • Elizabeth Craig Photo

    Elizabeth Craig

    Head of Overnights

    Here at Tours of Distinction I manage both the Student and Overnight Tour Departments. I am a graduate of Johnson and Wales University, with an Associate and Bachelor Degree in Travel and Tourism Management. Having travelled extensively as a tour director and corporate travel agent before moving back into the group travel market. Suffice to say I have worked in all aspects of the tour and travel industry over the past 28 years.
  • Heather Grimm Photo

    Heather Grimm

    Day Tour Manager

    After getting a couple of degrees (Bachelor’s and Master’s), licensed to teach, and having worked a number of years as a teacher, I decided to follow one of my passions. At Tours of Distinction, I have found where I need to be. I enjoy researching new tour possibilities and putting ideas together to create unforgettable trip packages for groups to experience. As a Day Tour Manager, some of my favorite locations are: Vermont, Block Island, and Lake George. When I am not working, I love spending time with family, friends, and my dog, Oreo.
  • Candy Heikkinen Photo

    Candy Heikkinen

    Director of Sales & Marketing

    I have had the “Travel Bug” ever since my parents packed myself and my three siblings in our Mini-Motorhome and drove across the country the summer I was ten. I began my career in the travel industry just after college and it has been an exciting ride. With over 30 years of experience I have done it all – Escorting, Tour Reservations, Travel Agent, Hotel Operations, Bus Company and now Tours of Distinction! Throughout the years I have been able to travel extensively with my jobs and my husband and I loved every minute of it. I enjoy spending time at the Lake with my husband and two children.
  • Erica Norman Photo

    Erica Norman

    Land & Cruise Tour Specialist

    I’ve grown up traveling since before I can remember. My first trip (and first plane ride!) was at 9 months old, a family vacation to Disney World. With my mother being a travel agent for over 25 years, I’ve had the pleasure of traveling all over the world. My favorite places are Hawaii, Spain, and Disney World. After working in the jewelry industry for over 5 years, I felt it was time to follow my passion. When not working, I love spending time with my family, friends, and my cat, Lilly.
  • Maria Marceau Photo

    Maria Marceau

    Land & Sea Tour Manager

    My eagerness to learn and explore the world around me washed over me the moment I stepped off the plane from the Ukraine to come to the United States in 2002. I had never been on a plane before! When landing, I will never forget that view from up above. In that instance, I knew I would make it a point in my life to explore the world and all it has to offer. My position at Tours of Distinction has given me this opportunity. I am excited to be sharing great tours with travelers and offering them the same life changing moments travel offered me.
  • Susana Zajacz Photo

    Susana Zajacz

    Office Manager

    Born and raised in Ecuador, my love for travel started at a very young age. Working in the Tourism Industry for over 20 years has offered me the chance to learn about other cultures and places. I met my husband, Tyler, through the Travel Industry and we married in Ecuador and I then immigrated to Canada. As Individual Tour Manager I work our Travel Club members and manage the Tours of Distinction website. When I am not talking travel, I spend time with our daughter Taylor and Beagle - Ariel. And, Tyler too!
  • Kim Chipello Photo

    Kim Chipello

    Day Tour Specialist

    Being consumed by wanderlust is what has sparked my passion for my position at Tours of Distinction. As the Day Trip Tour Specialist, I look forward to discovering new locations, learning all I can about them and developing exciting Day Tour itineraries. Being a part of this team allows me to do what I love and I am happy to come to work every day! My passion for travel does not stop with my duties in the office. I recently went to Paris - which as been a dream of mine since I can remember! In my free-time, I love spending time with friends and taking my dog, Autumn, to the dog park.
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Meet Our Tour Directors

  • Marina Haksteen, C.T.C. Photo

    Marina Haksteen, C.T.C.

    Tour Director

    Marina is from Connecticut and has had multiple roles in the travel industry for over 25 years. Her favorite trips are Hawaii, the Grand Canyon and Canada. When Marina is not on the road, she enjoys teaching yoga classes and walking/jogging 6 miles each day.
  • Liisa Kaminski Photo

    Liisa Kaminski

    Tour Director

    A retired school teacher, I always loved field trips, whether as a passenger, parent, or teacher in charge. As a Tour Director, I get to enjoy travel with wonderful people. I live in Canterbury, CT with my husband, and love caring for our granddaughter.
  • Henry Ostrout Photo

    Henry Ostrout

    Tour Director

    Henry is a lifelong resident of Massachusetts with more than 30 years of experience in the Travel & Tourism industry, spending the last 10 years as a Group Tour Director. His favorite tours are Mackinac Island and Cruise destinations.
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